Strategic Management in Development of Youth and Women Entrepreneurship – Case of Serbia
Ivan Todorović, Stefan Komazec, Miloš Jevtić, Vladimir Obradović
Marketing Mix and Tourism Destination Image: The Study of Destination Bled, Slovenia
Urška Binter, Marko Ferjan, João Vasco Neves
An Empirical Study of the Relationship between Entrepreneurial Competences and Innovativeness of Successors in Family SMEs
Marina Letonja, Mitja Jeraj, Miha Marič
Mobbing in Company: Levels and Typology
Beno Arnejčič
User Experience with Security Elements in Internet and Mobile Banking
Aleksandra Svilar, Jože Zupančič
Supplement
Reviewers in 2016
Jože Zupančič
Strategic Management in Development of Youth and Women Entrepreneurship – Case of Serbia
Ivan Todorović
University of Belgrade, Faculty of Organizational Sciences, Serbia Jove Ilića 154, 11000 Belgrade, Serbia
Stefan Komazec
University of Belgrade, Faculty of Organizational Sciences, Serbia Jove Ilića 154, 11000 Belgrade, Serbia
Miloš Jevtić
University of Belgrade, Faculty of Organizational Sciences, Serbia Jove Ilića 154, 11000 Belgrade, Serbia
Vladimir Obradović
University of Belgrade, Faculty of Organizational Sciences, Serbia Jove Ilića 154, 11000 Belgrade, Serbia
Abstract
Background/Purpose: Volume and sophistication of scientific research related to different aspects of entrepreneurship have significantly increased in recent years. Many authors point out the positive influence that development of micro, small and medium enterprises and entrepreneurship has on economic growth and job creation. According to various researchers, youth entrepreneurship and women entrepreneurship are two very important elements of this global phenomenon. The purpose of this paper is to provide the analysis of strategic framework for the support to the development of youth and women entrepreneurship in Serbia. Design/Methodology/Approach: Situational analysis of youth and women employment and examination of official Government strategic documents related to strategic framework for the support to the development of youth and women entrepreneurship in Serbia will be conducted. Results: Concrete activities have to be performed by different stakeholders, mostly non-government organizations. The activity stakeholders are on the bottom of the institutional framework, which provides the support to MSME (Micro, Small and Medium Enterprises) sector that will execute the operations in accordance with the defined strategic framework. Conclusion: Youth-run enterprises provide numerous benefits for society; they reduce youth unemployment and help young people prepare for their future. Female entrepreneurs also have strong economic and social impact.
Marketing Mix and Tourism Destination Image: The Study of Destination Bled, Slovenia
Urška Binter
Sava Turizem d.d. (Sava Hotels – Resorts), Cankarjeva cesta 6, 4260 Bled, Slovenia
Marko Ferjan
University of Maribor, Faculty of Organizational Sciences, 4000 Kranj, Slovenia
João Vasco Neves
Bloom Consulting, Monte Esquinza 14, 6 D ext, 28010 Madrid, Spain
Abstract
Background/Purpose: The aim of the research was to find out how business partners from the field of tourism estimate the dimensions of the image of Bled and the marketing mix used to promote Bled. Further on we were interested in evaluating the influence of image and marketing mix on the scope of sales measured in overnights. The following dimensions of image were explored: perceived uniqueness of image as a whole, perceived uniqueness of attractions and experiences, perceived quality of the environment (cleanness), perceived feeling of safety, as well as the dimensions of the marketing mix: perceived quality of products (accommodation, culinary offer, transfers, etc.), perceived price of services, perceived manner of sales for the promotion of Bled, perception of promotional channels, perception of residents (politeness, friendliness, multicultural and religious openness, etc.) and a positive experience of visiting Slovenia. Design/Methodology/Approach: The survey was dispensed among 400 incoming agencies, foreign tour operators, tourist agencies and associations that promote the product of Bled. 235 units were received, 164 of them were completed. The respondents come from 30 countries from all over the world. Results: The findings disclose how service quality, tourist provider competencies and environmental factors are estimated. Safety at Bled has the highest arithmetic mean and the lowest standard deviation. The lowest ranking is linked to traffic and tolerance towards other religions. It is alarming to find the service quality, as the core of tourism business, rated poorly during the main season. Conclusion: Having overviewed the available literature it might be concluded that the analysis can be regarded as the first research of the tourist destination Bled performed in this manner and scope.
An Empirical Study of the Relationship between Entrepreneurial Competences and Innovativeness of Successors in Family SMEs
Marina Letonja
GEA College, Faculty of Entrepreneurship, Ljubljana, Slovenia
Mitja Jeraj
GEA College, Faculty of Entrepreneurship, Ljubljana, Slovenia
Miha Marič
University of Maribor, Faculty of Organizational Sciences, Slovenia
Abstract
Background/Purpose: In the recent period, scholarly interest for family entrepreneurship and succession has been increasing while the question of innovative capability of family SMEs and of innovativeness of founders and successors is relatively unexplored. Little is known about the factors, which are positively correlated, or affect innovativeness of successors in family SMEs.This research explores the relationship between entrepreneurial competences of the founders in family SMEs and innovativeness of their successors. Design/Methodology/Approach: The target group were family SMEs of the first and the second generation – their founders and successors in Slovenia. As our research includes two independent samples with mostly ordinal data, we used univariate (analysis of means, variance, reliability index Cronbach alpha, t-test) and multivariate (simultaneous analysis of more variables, correlation) statistical methods to study the two constructs – entrepreneurial competences of the founders and innovativeness of successors, to test the positive correlation between the two. Results: Results indicate that entrepreneurial competences like creativity, attitude toward risk-taking, attitude toward negotiations, technical knowledge and skills and marketing knowledge and skills of the founders in family SMEs positively correlate with innovativeness of successors. The results of this study indicate that entrepreneurial competences of founders are important factor for fostering innovativeness of successors. Conclusion: This paper links the two studied constructs and presents a valuable contribution for entrepreneurship theory; therefore, the results could be used for a further scientific research as also for practical implications.
University of Primorska, Faculty of Education, Cankarjeva 5, 6000 Koper
Abstract
Background/Purpose: The individual is exposed to ever more covert psychological violence or mobbing in workplace within companies. The aim of this study is to analyse the level and the types of psychological violence within a company in which the individual works in their daily lives. Design/Methodology/Approach: Using systematic method current mobbing literature reviews were analysed. Based on a review and analysis of the literature, we recognised increasing amounts of workplace bullying. Then we used and extended Dilts’ model and created a model in which we portrayed the different levels and types of bullying in a company. The presented model is a tool for identifying workplace violence within the company. Results: At the company environment level, there is much bullying associated with social-demographic characteristics and working conditions. At the level of individual behaviour, the type of mobbing exists that is associated with the company’s leadership styles. At the level of professional qualifications, a lack of confidence causes mobbing. At the level of values and beliefs, mobbing is present in attitudes and behavioural intentions. At the level of identity, we can observe mobbing according to sexual identity. At the level of organizational culture, we can recognize a type of mobbing called ‘obsessive dedication’ to working efficiency and organizational silence. Conclusion: Based on the analysis of selected literature we exposed a range of types and levels of mobbing in company. The expanded Model on levels of mobbing in companies provides a framework for collecting information. The user can identify workplace violence and each strategic organizational level in the work organization
User Experience with Security Elements in Internet and Mobile Banking
Aleksandra Svilar
Nova Ljubljanska banka, d.d., Trg republike 2, 1000 Ljubljana, Slovenia
Jože Zupančič
University of Łódź, School of Economy and Sociology, 90-255 Łódź, 3/5 POW Street, Poland and University of Maribor, Faculty of Organizational Science, Kidričeva 55a, 4000 Kranj, Slovenia
Abstract
Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience. Methodology: Data were collected using an online survey among the users of 15 banks operating in Slovenia, and statistical methods were applied to analyse them. Results of the users’ study were evaluated and commented by a limited number of interviewed banking security experts. Results: The results indicate that the use of mobile banking in Slovenia is relatively low, as only 30 percent of respondents use mobile banking along with Internet banking. Slovenian users perceive security to be the most important factor in mobile and online banking, closely followed by reliability. We also verified whether the users knew which authentication methods they were using: 69% of respondents selected the correct authentication method. The opinion of 88% of respondents was that authentication methods do not limit them when using mobile and Internet banking. Results of the study of user’s opinions did not surprise the experts, although experts’ views about the balance between security and usability diverged considerably. Conclusion: Our results indicate that, in Slovenia, users of the Internet and mobile banking services regard security to be the most important element in mobile or Internet banking and find user experience less important while they absolutely do want products that are easy to use.
