Vol.52, No 3 (2019)

Syaiful Rizal HAMID

Faculty of Business Administration, Gebze Technical University, 41400 Gebze, Turkey and Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Durian Tunggal, 76100 Melaka, Malaysia

Saifuddin ISA

Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Durian Tunggal, 76100 Melaka, Malaysia

Abdullah ALTUN

Enterprise Resource Management, Financial Monitoring Department, Tubitak Bilgem, 41470, Gebze, Kocaeli, Turkey

Abstract

Background/Purpose:  The quality management field has been studied for more than 100 years dating back to the early 1900s when Fredrick W. Taylor is known as the father of Scientific Management, stressed the importance of quality inspection. This paper describes how quality management field has developed and evolved to date, par­ticularly by tracking its focus over time. Design/Methodology/Approach: A systematic approach to literature review was adapted in this research. Identi­fying the gurus and the scholars in this field makes it possible for the researchers to review their works, which are, mainly, in the form of books and journal articles. Process in getting literature review that has been conducted include quality management in general, as well as ‘evolution of quality management’ and ‘development of quality manage­ment’ respectively in capturing the field of quality management and thus, illustrating how the quality management field has evolved over the time. Results: It appears that quality management literature have evolved through time, and as they evolved, the princi­ples, systems, tools and techniques have changed. As a result of the study, this paper also provides the synthesis of quality management literature over time according to the key focus and gives a new perspective for the further research. Conclusions: The historical review allows the researchers to establish the pattern of quality – the ‘focus, principles, systems, and tools and techniques’ over time. Our observations have confirmed that as the focus has changed, the principles have also changed and as the principles have changed, the systems, tools and techniques also have changed in quality management field. Keywords: Quality Management; focus; principles; systems; and tools and techniques. 

Mohanad Ali KAREEM

Kaposvár University, Faculty of Economic Science, Doctoral School of Management in Kaposvár, Hungary

Hayder Abdulmohsin MIJBAS

Al-Mustansiriyah University, Baghdad, Iraq, Hader

Abstract

Background/Purpose:  The recent literature established that human resource development (HRD) is signifi­cantly related to organizational effectiveness (OE). In rapidly changing environments, the organizations should strive to address the shifts in the environment and cope with markets conditions through developing dynamic capabilities, in return, enhance organizational effectiveness. The main purpose of this study is to examine the mediating role of dynamic capabilities on the relationship between human resources development and organizational effectiveness in the Iraqi public universities context. Design/Methodology/Approach: Data were collected through an online questionnaire survey from 215 employees executive and non-executive employees working in the selected public universities in Iraq. Structural equation mod­eling (SEM) was employed to test the proposed research model. Results: The analyzed data supported all the hypothesized relationships of the study. This study finds that HRD practices have a significant influence on organizational effectiveness and dynamic capabilities. Further, dynamic ca­pabilities significantly influence on organizational effectiveness. Also, the study empirically supports the mediating effect of dynamic capabilities on the relationship between HRD practices and organizational effectiveness. Conclusion: In the literature, there is still a lack of how HRD practices impact on organizational effectiveness through the mechanisms of dynamic capabilities. Therefore, this research contributes to the literature by pointing out the mediating role of dynamic capabilities on the relationship between HRD and organizational effectiveness. Based on the existing literature and empirical results, the study provides the theoretical and practical implications which are further discussed in detail. Keywords: Human resource development, Dynamic capabilities, Organizational effectiveness

Dalibor ŠIMEK

Silesian University in Opava, School of Business Administration in Karvina, Univerzitní náměstí 1934/3, 733 40 Karviná, Czech Republic

Roman ŠPERKA

Silesian University in Opava, School of Business Administration in Karvina, Univerzitní náměstí 1934/3, 733 40 Karviná, Czech Republic

Abstract

Background/Purpose:  Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environ­ment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multi­national company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenome­na, which is the implementation of RSO platform in combination with RPA technology and assessing incoming bene­fits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process model­ling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA – its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orches­tration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly. Keywords: Robotic service orchestration, Robotic process automation, Pilot implementation, Case study, Human resources. 

Sebastian KOT

The Management Faculty, Czestochowa University of Technology, Armii Krajowej 19B, 42-201 Częstochowa, Poland, and North-West University, Department of Entrepreneurship, Faculty of Economic Sciences and IT, South Africa

Adnan ul HAQUE

Faculty of Business and Management, University of Wales Trinity Saint David – London Campus, Winchester House, 11 Cranmer Road, SW9 6EJ, London, United Kingdom

Eugene KOZLOVSKI

Faculty of Business and Management, University of Wales Trinity Saint David – London Campus, Winchester House, 11 Cranmer Road, SW9 6EJ, London, United Kingdom, and Dublin Centre for European Strategy, 75 Merrion Square, Dublin, Ireland

Abstract

Background/Purpose: The comparative cross-sectional study examines the strategic supply chain manage­ment’s mediating effect on the sustainable operations through environmental and social sustainability within the businesses operating in Canada, Iran and Turkey to attain global perspective. Methodology: Over 200 small businesses in each country are included through combining purposive sampling, referrals, networking, and connections. For quantitative data analysis, the Smart partial least square structural equation modeling (SmartPLS-SEM) is employed. Results: Results showed that there is statistically significant positive mediating role of strategic supply chain on the sustainable operations (environmental and social sustainable) performances in all three selected economies. Findings further confirmed that within the multinational perspective, the SCM factors have higher significant positive impact within Canada in contrast to Iran and Turkey. Conclusion: This study offers a new theoretical contribution by examining the mediating role of strategic supply chain from multinational perspective to enhance existing body of knowledge. Furthermore, it offers a practical con­tribution by providing the strategic research framework to facilitate managers in improving the small businesses’ performance in sustaining operations. Keywords: Environmental sustainability, multinational perspective, social sustainability, sustainable operations, stra­tegic supply chain management  

A.K.M. Tafzal HAQUE

University of Chittagong, Department of Management, Chattogram, Bangladesh 4331

Md. Aftab UDDIN

University of Chittagong, Department of Human Resource Management, Chattogram, Bangladesh 4331

Rubina EASMIN

East Delta University, School of Business, Chattogram, Bangladesh 4209

Shanewaz Mahmood SOHEL

University of Chittagong, Department of Human Resource Management, Chattogram, Bangladesh 4331

Abstract

Background/Purpose:  Recently, job satisfaction has become a center of attention among academics, behav­ioral scientists, and business practitioners. Drawing on the tenet of the social exchange theory (SET) perspective and extending the conceptualization of the same, the present study aims at investigating the relationships among job satisfaction, organizational commitment, and citizenship behavior and mediation mechanism to unearth the effect of job satisfaction and organizational commitment on citizenship behavior. Design/Methodology/Approach: Building on the positivist paradigm, we used quantitative research methodology following deductive reasoning approach. Henceforth, we have collected 210 replies from employees who have been serving Ready-made garments (RMG) sector that accounts for the highest export earning industry (84% of the total export earning) in Bangladesh. We purposively selected Chittagong Export Processing Zone, the largest export processing zone in Bangladesh, for collecting our required data. Data were analyzed using the descriptive statis­tics, bivariate correlation, and structural equation model (SEM) using Smart PLS 2, a second-generation regression analysis, and SPSS 20. Results: The structural model estimates that all the direct influences are significant excepting the impact of job sat­isfaction on citizenship behavior. Besides, the full mediation effect of organizational commitment was found in the relationships between job satisfaction and citizenship behavior. Conclusion: The main implication is suggesting all corporate executives for creating an environment which will make employees very committed to letting them think out of the box beyond their required formal task requirement. In addition to a longitudinal study, further research on the moderating effect of demographic factors on the above variable is attested. Keywords: Citizenship Behavior, Job Satisfaction, Organizational Commitment, RMG