Vol.47, No 4 (2014) Published: 2014-11-01 Research Papers The Prospects for Consumer-Oriented Social Media Roger Clarke Relationships among components of insurance companies and services’ quality Urban Šebjan, Polona Tominc Quality registers in professional health care educations; knowledge gaps and proposed actions Annika M. M. Nordin, Torie Palm Ernsäter, Bo Bergman Users’ perceptions on Internet financial reporting Tatjana Dolinšek, Polona Tominc, Andreja Lutar Skerbinjek Outline of Implemented Eco-innovation Activities – the Case of Clusters of South Eastern European Region Jana Hojnik, Mitja Ruzzier, Aleš Lipnik Organizational and Managerial Challenges of Reforming Slovenian Public Agencies Polonca Kovač Supplement Reviewers in 2014 Jože Zupančič