Let. 39, Št. 5 (2006)

Janez Mayer

Fakulteta za organizacijske vede Univerza v Mariboru, Kidričeva cesta 55a, 4000 Kranj

Povzetek

Background/Purpose: Spontaneous conflict derives from a human uniqueness. Everyone percepts, thinks, decides and deals with the similar situation on his own. Conflict used in this specific context does not mean contrast or even less a dispute. It stands for the sake of diversity, a kind of tension between motives that can lead us into discord – exclusion or into consensus – supplementing. Inside of the organization conflicts arise spontaneously, from the natural causes, and deliberately, because of the conflicting interests. If we are in command of them, they can have constructive effect, but as soon as we start to ignore them or – what is more – stimulate them, their influence could be destructive. In this article we represent the spontaneous and often unconscious process of conflict formation and point out to the path toward organizational mastery over it. Key words: conflict, spontaneous conflict, rational conflict, emotional conflict, the conflict of interests, complementarity of conflic

Sonj Fink Babič

Povzetek

Background/Purpose: The idea of sustainable development is based on holistic approach, which equally incorporates all three developing dimensions; the preservation of high economic growth and employment, encouragement of social development, and protection of natural environment. The article discusses the contribution of innovation in achieving sustainable principles, with the emphasis on environment. The concept of sustainable development is explained and the connection between innovation and sustainable development. The focus is on innovation and the role of innovative, technologically oriented enterprises to encouragement of economic development and employment. It is followed by the definition of environmental approaches in achieving sustainable economy.A connection between innovation and environmental problems is carried out in the last part, mainly through the role of supporting infrastructure of innovative enterprises in implementing sustainable development. Key words: innovative enterprises, innovation, sustainable development, environmental problems, technological parks, environmental approaches in economy, employment.

Peter Friedel

GRADIS skupina G, d.d. Ljubljana, Šmartinska 134 a, 1000 Ljubljana

Povzetek

Background/Purpose: The intention of the article is to present the systematic elimination of negative consequences during the process of issuing building permit. Solutions emerge in the direction of establishing of B2G business operation which represents application of new web tehnologies used to execute business operations between the business and public administration. Based on the theoretical research of the business environment of the company, the contents of the article tries to encourage the use of a different system of business interconnections with public administration as this will eliminate the bottlenecks and mistakes in transferring applications from paper to electronic form. Informational technology, so far limited by the normative organization and absence of strategic consideration, will, applying trends of interconnections based on business operations B2G, reflect in operationalization of computer supported records and more successful operation of business organizations on the whole. Key words: electronic commerce, process, sub-process, acquisition and preparation of building lots, market-oriented construction, building permit, web technologies, informational system, electronic marketplace.

Igor Perko

Univerza v Mariboru, Ekonomsko poslovna Fakulteta Maribor Razlagova ulica14, 2000 Maribor, SLOVENIJA

Samo Bobek

Univerza v Mariboru, Ekonomsko poslovna Fakulteta Maribor Razlagova ulica14, 2000 Maribor, SLOVENIJA

Povzetek

Background/Purpose: Research and development in Management support systems is typically focused on how information technology can improve the efficiency with which managers perform their work, make decisions, and improve the effectiveness of their decisions. Management support systems have greatly evolved since their first occurrence in the seventies. Some models have matured, while new concepts, technologies and solutions have emerged. With new approaches additional research efforts were conducted, but with their terms overlapping some state of confusion was created.The goal of this paper is to investigate the main streams of current R&D in Management support systems and to point out some noteworthy issues in the eyes of communities, tackled by the problem. In our research we analyzed research efforts in Academic community, expectations of the Experts and development efforts conducted in software and service vendor community. Key words: Management Support systems, Business Intelligence, Data Acquisition, Data integration, Data Delivery, Research analysis

Gorazd Žibert

Geološki zavod Slovenije, Dimičeva 14, 1000 Ljubljana

Slavko V. Šolar

Geološki zavod Slovenije, Dimičeva 14, 1000 Ljubljana

Povzetek

Background/Purpose: Mineral resources are materials, extracted from the Earth’s crust. Their extraction and use also cause negative environmental and social impacts. That is why the correct balance between benefits and costs is compulsory. It can be achieved with improved information– the indicators. The Working Group for Sustainable Development Indicators, which operates within the European Commission, has proposed two groups of sustainable development indicators. The first group incorporates indicators on the company level; the second one, which are described in article, are the state level indicators. Before the sustainable development indicators are published, they must be tested and evaluated. The purpose of presented work is the evaluation of sustainable development indicators for the mineral resources supply sector within EU in the case study for the Republic of Slovenia. In the paper the expert opinion and evaluation for all indicators is given with the emphasis on the availability and existence of data.The indicators are used by a wide interest group, because they contain different types of data: economic, social and environmental. For example: 93,6% of all application forms for mineral resources extraction are granted, in Slovenia we use between 6,01 in 10,46 tonnes of mineral resources per person per year, the mining sector represents 0,59% of total GDP in Slovenia, 44 extraction localities (of 166 all together) are inside NATURA 2000 protected zones etc. After indicator evaluation and implementation will be possible to directly compare other EU member states’ situation in minerals supply sector. Key words: sustainable development, mineral resources, indicators

Boštjan Štempelj

Šubičeva ulica 9, 1234 Mengeš,Slovenija

Povzetek

Background/Purpose: To find out and implement the system that provides inspection in the sale process is a hard job for insurance agents. It is necessary to ensure the system that provides higher production and motivates the agent to enlarge the sale. It happens many times that we can not find out the reason for an unsuccessful or inefficient sale.Agents perform their sale mostly as fieldwork and their main aim is to find new customers. The process of finding the new customers demands much effort and motivation. As a result insurance companies have started to introduce coaching into a sale process that is a special tool to improve productivity of the agents and to control the sale process. A sale manager in the role of a coach and an expert influences an agent. Coaching is a process that enables to follow an agent during selling and to find out some mistakes.A special form provides that the manager can record a conversation between a customer and an agent.When the sale process is finished, a resume must be done. Coaching is an instrument that provides a higher efficiency and systematic learning. Key words: coaching, coach, sale, process, motivation, qualification

Marko Ferjan

Gabrijel Devetak

Boris Gombač

Gregor Veselko

Intereuropa, Globalni logistični servis. d.d.Vojkovo nabrežje 32, 6000 Koper, Slovenija