Tips in Catering Industry

Abstract

The present article contains research aimed at determining how different forms of waiter behaviour effect tipping. Although in most countries tipping is not a compulsory element of service, it is important to employees in catering industry. This is the reason why it is important for waiters to learn the techniques to enhance their own tips. The research also showed that in Slovenia, like in other countries, satisfied guests devote some money to the employees in form of tips. It revealed that in restaurants and taverns guests devote an average of 2,97% of the bill to the employees. The research further evidenced some differences between Slovenian and Italian guests – the latter being more generous.