A Best Practice Model for Useful Suggestions Management

Abstract

This paper presents the results of a research project financed by the Chamber of commerce and industry of Slovenia. The main purpose of the project was to propose a model for useful suggestions management, including concrete suggestions for businesses. This is based on (a) an in-depth literature review, (b) case studies of three innovative, export orientated Slovenian companies and (c) the results of the implementation of this model in two Slovenian companies (as a pilot project). Concrete suggestions for businesses regarding the useful suggestions management process, the implementation itself, the rewarding and monitoring of useful suggestions activity and potential adaptations of the model to changes within the company are presented. Since the paper focuses on the implementation of useful suggestions management, offering a rich insight into the concrete processes involved in both developing such policies and carrying them out, companies may achieve great business value by implementing this proposed model.