An Analysis of Methods and Techniques Used for Business Process Improvement

Abstract

Background: More than 50 process-based approaches, methods, and techniques have been developed in recent decades to achieve more efficient operation of organizational systems. Due to increasingly rapid changes in the business environment, the question of which method or technique will have the most significant impact on increasing the organizational system’s competitive advantage is becoming increasingly important.
Purpose: In the presented research, we focused on identifying methods and techniques often cited in the literature and most often used in practice as efficient for improving business processes.
Methods: We prepared a 4-phase structured review of the available literature and supported the findings with survey research.
Results and Conclusion: Based on the results, we designed a set of appropriate, most frequently used, and efficient methods and techniques for improving business processes. The completed research can serve as a starting point for answering the question about the appropriate methods and techniques for the chosen approach. In continuing the research, it would be reasonable to check other properties and the use of methods and techniques.

Keywords: Business Process Management, Business process improvement, Approaches, Methods, Techniques