Job Burnout and Counterproductive Work Behaviour of the Jordanian Bank Employees

Abstract

Background/Purpose: This study investigated the relationship between job burnout and counterproductive work behavior (CWB) among 307 employees drawn from various banks within Jordan. This study also examined the levels of job burnout and CWB with regard to gender, age, marital status, and education.
Methodology: For data collection, the convenience sampling method is utilized to survey frontline bank employees. The Oldenburg Burnout Inventory scale, which assesses exhaustion, disengagement, and the CWB scale from the Individual Work Performance Questionnaire (IWPQ), were used for data collection. The data were analyzed using the Statistical Package for Social Science 25.0.
Results: The study results suggest that there is a significant positive relationship between job burnout two dimen­sions and CWB. The research also shows that age, education, and marital status affect both job burnout and CWB. Nevertheless, gender was found to have a significant effect only on the disengagement dimension of job burnout. Further, the study implies that exhaustion and disengagement are vital predictors influencing CWB.
Conclusion: With regard to the results, the phenomena of job burnout provide the means that can provoke deviant behavior in the workplace.
Keywords: Job burnout, Exhaustion, Counterproductive work behavior, Bank employees, OLBI