Uvodnik Avtorji Su Mi Dahlgaard-Park Institute of Service Management, Lund University Jens J. Dahlgaard Division of Quality Technology and Management, Linköoping University Boštjan Gomišček Faculty of Organizational Sciences, University of Maribor Prenosi PDF (Angleško) PDF (English) Objavljeno 2014-08-01 Številka Vol.47, No 3 (2014) Rubrike Uvodnik